For many years we have set ourselves the highest standards for the wide range of customer services that we provide. Now, as part of our commitment to continually improve our service, we are pleased to announce the launch of a completely new After Sales department that optimises and focuses our strengths and capabilities. This will be founded on the basis of four key elements.
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Customer ServiceOur qualified Customer Service team is there to support and assist you with any machine issues and technical queries. Our experience shows that 80% to 90% of all service enquiries can be resolved over the phone or via our on-line support. When this is not possible, our team are then able to arrange an engineers visit to your site. |
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Original Spare PartsRapid delivery of our full range of spares and consumables in order to make sure that you receive original spare parts direct from the supplier. Our goal is to ensure that the operating costs of your machine are kept as low as possible and we naturally include the highest standard of consultation and advice to make sure that the right parts are ordered and despatched to you. |
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Customer Training and ConsultancyCustomer Training and Consultancy, specifically configured and prepared to suit your industry and application, offered from our new Kaltenbach Academy. |
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Service MaintenanceOn site visits by our engineers, we are happy to help with any machine issue and to provide routine preventative service maintenance. |
